Questions & Answers
1. How do I place my order?
Simply choose your style on the product page, click the “Add To Cart” button, and follow the easy steps to complete your order. We’ll prepare your order and notify you when it’s on its way!
2. How long will it take to ship my order?
Orders typically ship within 5 to 6 business days. Delivery time takes an additional 5 to 6 business days.
3. My tracking number isn’t working.
Tracking numbers can take 1-2 days to appear in the shipping carrier’s system. Occasionally, the shipping carrier may lose an order. If the tracking number is still not working within a few days, please contact the shipping carrier.
4. I need help with a late order.
Orders typically ship within 5 to 6 business days. If your order has not arrived after 12 business days, please contact our team. We are happy to assist you.
5. What types of payments do you accept?
We accept Visa, Mastercard, Amex, and Discover cards, as well as PayPal.
6. When will my card be charged?
Your card will be charged just after your order has been successfully placed.
7. How secure is my personal information?
We adhere to the highest industry standards to protect your personal information during checkout and purchase. Your credit card information is encrypted during transmission using secure socket layer (SSL) technology, which is widely used on the Internet for processing payments. Your credit card information is only used to complete the requested transaction and is not subsequently stored.
Your Personal Furniture Concierge
Q: I am selecting furniture for our new villa and don’t know where to begin. Can you guide me?
A: That is a wonderful question, as every home possesses its own soul. My recommendation is to begin by considering your lifestyle. Do you prefer quiet mornings with a book, or lively weekend gatherings with friends? Does your garden welcome the eastern sunrise or the western sunset? These details help us recommend the collection that will best complement your life.
To assist you personally, our design consultant, Sarah—who has previously advised on homes featured on the cover of Architectural Digest—can schedule a private, two-hour consultation to explore the possibilities with you.
Q: Is Grade-A teak truly worth the investment?
A: Allow me to answer that with a story. Last year, a client brought a teak chair, purchased from us 20 years ago, to our workshop. The metal fittings needed re-polishing, but the teak itself remained as flawless as the day it was crafted. What was truly remarkable was that after two decades of sun and rain, the wood had matured into a deeper, richer honey patina, making it even more beautiful than a new piece.
That is the magic of true teak—it does not age, it matures. Like a fine 1982 Lafite, time only enhances its value.
Q: What does your lifetime warranty cover in detail?
A: Our commitment is simple: should any aspect of your furniture not meet your complete satisfaction, we will restore it to perfection.
This comprehensive promise includes:
- Complimentary maintenance for all structural joints.
- Professional teak conditioning and care, once every five years.
- Cushion refurbishment as needed.
- Re-polishing of all metal hardware.
- Even design consultations for repurposing pieces should you renovate your home.
We have a dedicated team of “furniture physicians” who treat every piece with the reverence of a fine work of art.
Q: Can I request custom colors for my furniture?
A: Of course, but we believe we have a better approach. Rather than altering a classic color palette, allow us to help you select a collection that exists in perfect harmony with your estate’s environment.
Our color consultant, Marina, who once curated the color schemes for Hermès boutiques, can visit your home. She will assess your architecture, landscape, and even your favorite works of art to recommend the most harmonious choice. True luxury is not about changing a classic to fit; it is about discovering the classic that was always meant for you.